Shipping policy
Shipping Policy – Deal Gloss
At Deal Gloss, we aim to deliver your orders quickly, safely, and reliably across Pakistan. This Shipping Policy explains how your orders are processed and delivered.
📦 1. Order Processing Time
- All orders are processed within 24–48 hours (1–2 working days)
- Orders are processed Monday to Saturday (excluding public holidays)
- You will receive a confirmation message once your order is confirmed and shipped
🚛 2. Delivery Time
Delivery time depends on your location:
- Major Cities: 2–4 working days
- Other Areas: 3–7 working days
⚠️ Delivery time may vary due to courier delays, weather conditions, or high order volume.
💰 3. Shipping Charges
- Shipping charges (if applicable) are shown at checkout
- Some products may offer free shipping promotions
- Shipping fees are non-refundable once order is dispatched
📍 4. Order Tracking
Once your order is shipped, we will provide tracking details (if available). You can track your order through courier service or contact our support team.
📦 5. Delivery Issues
We are not responsible for delays caused by:
- Courier company issues
- Incorrect or incomplete address provided by customer
- Natural events or unforeseen circumstances
If your order is delayed, contact us for assistance.
🔄 6. Failed Delivery / Wrong Address
- Please ensure your shipping address is correct before placing the order
- If a parcel is returned due to wrong address or failed delivery attempts, re-shipping charges may apply
📦 7. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us within 24–48 hours of delivery
- Provide order details and clear proof (video/images)
- We will review and resolve the issue accordingly
📞 8. Contact Us
If you have any questions about shipping, feel free to contact us:
📧 Email: dealgloss@gmail.com