Refund policy

Return & Refund Policy

At Deal Gloss, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

📦 Returns

We accept returns under the following conditions:

• Product must be unused, unworn, and in original packaging
• Return request must be made within 3 days of delivery
• Proof of purchase (order ID or receipt) is required

❌ We do not accept returns for:

• Used or damaged products by customer
• Sale/discounted items (if mentioned non-returnable)
• Personal care & hygiene products (if opened)

🔄 Refunds

Once we receive and inspect your returned item:

• We will notify you about refund approval or rejection
• Approved refunds will be processed within 5–7 working days
• Refund will be issued via same payment method or bank transfer (as applicable)

🔁 Exchanges

We only replace items if they are:

• Defective
• Damaged during delivery
• Incorrect item sent

Exchange request must be made within 48 hours of delivery.

🚚 Shipping for Returns

• Customer may need to bear return shipping cost (unless wrong/damaged item)
• Shipping charges are non-refundable

📞 Contact Us

If you have any questions about returns or refunds, contact us:

📧 Email: dealgloss@gmail.com